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The Ultimate Guide to Alcatel OmniPCX OMC Software for Enterprise Communication



How to Upgrade Your Alcatel OmniPCX OMC Software to Version 35




Alcatel OmniPCX OMC Software is a powerful tool that allows you to manage your Alcatel OmniPCX Enterprise Communication Server, a flexible enterprise phone platform that delivers reliable, high quality digital age communications to grow your business. In this article, you will learn what Alcatel OmniPCX OMC Software is, why you should upgrade to version 35, and how to perform the upgrade successfully.




alcatel omnipcx omc software 35


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What is Alcatel OmniPCX OMC Software?




Alcatel OmniPCX OMC Software is a web-based application that enables you to configure, monitor, and maintain your Alcatel OmniPCX Enterprise Communication Server. It provides a user-friendly interface that allows you to access various functions and features of your phone system, such as:


  • Efficient call management, including group calls, line supervision, and call filtering



  • Hybrid connectivity, including IP, SIP, WLAN, IP-DECT, DECT, digital, and analog



  • Hybrid cloud connectivity with Alcatel-Lucent Rainbow for team collaboration and video conferencing



  • Unique number between ALE business phones, ALE mobile handsets, softphones (IP Desktop Softphone and ALE SoftPhone) or Rainbow application to communicate anywhere



  • Integration into SaaS applications to bring voice and collaboration



  • Contact center with intelligent voice call routing and 360 view of omnichannel interactions with ALE Connect



  • Encryption of communications and hardened software against cyberattacks



  • High availability and scalability up to 15,000 users per instance



  • Virtualized multi-instance architecture for private cloud



  • Software update and monitoring from the cloud with ALE Cloud Connect



  • Tools for management with OmniVista 8770 NMS, automation, call routing, and notification services



Features and benefits of Alcatel OmniPCX OMC Software




By using Alcatel OmniPCX OMC Software, you can enjoy the following benefits:


  • Cost-saving: Expect lower telecom bills with free Voice over IP (VoIP) across sites, built-in least-cost routing, and centralized trunks to SIP and traditional service providers.



  • Reliability: Ensure the continuity of business-critical communications such as hospitals, public bodies, contact centers, subways, airports, railway networks.



  • Quality: Improve customer service with audio quality, intelligent call routing, and management options.



  • Flexibility: Transform your communications with hybrid cloud that combines on-premises connectivity options with openness to SaaS applications.



  • Quality business response: Zero calls are lost; connections are instantly made to the right people as employees have powerful communication tools at their fingertips.



Requirements and compatibility of Alcatel OmniPCX OMC Software




To use Alcatel OmniPCX OMC Software, you need the following requirements:


  • An Alcatel OmniPCX Enterprise Communication Server platform with a valid license.



  • A PC or laptop with a web browser that supports HTML5 (such as Chrome, Firefox, Edge).



  • A network connection between the PC or laptop and the Alcatel OmniPCX Enterprise Communication Server.



Al Alcatel OmniPCX OMC Software is compatible with the following Alcatel-Lucent products:


Product


Version


Alcatel OmniPCX Enterprise Communication Server


12.4 and above


Alcatel-Lucent Rainbow


Any version


Alcatel-Lucent Connect


Any version


Alcatel-Lucent Cloud Connect


Any version


Alcatel-Lucent OmniVista 8770 NMS


3.1 and above


Alcatel-Lucent IP Desktop Softphone


11.2 and above


Alcatel-Lucent SoftPhone


11.2 and above


Alcatel-Lucent IP Touch 4068, 4038, 4028, 4018, 4008 phones


Any version


Alcatel-Lucent Premium DeskPhone S series phones (8068s, 8039s, 8029s)


Any version



Alcatel-Lucent Smart DeskPhone (8082)


Any version




Alcatel-Lucent DECT phones (8242, 8232, 8212)


Any version




Alcatel-Lucent IP-DECT phones (8262, 8242)


Any version




Alcatel-Lucent WLAN phones (8118, 8128)


Any version




Alcatel-Lucent Mobile Handsets (8210, 8230)